Hovr Help Center

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Hovr Help Center

Hovr Admin

Hovr Admin

Welcome to the Hovr Admin FAQ section. Here you'll find articles related to creating, editing, and using Hovr and each of its features.

Setting Up Your Account

How can I add team members?

How can I remove team members?

How can I rename my Organization?

How can I add a new Hovr to my Organization?

How can I access my Hovr Account Settings?

How can I log out of Hovr?

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Analytics Dashboard

How can I view an analytics rollup of all Hovrs within my Org?

How can I access the Onsite Editor?

How can I filter my data by different date ranges?

How can I filter data by different page URLs?

How can I filter data by device?

Where can I view my Conversions data?

Where can I find the Hovr Conversion Rate?

How can I view my Non-Hovr Conversion Rate?

Where do I find Recent Activity?

Where do I find Total Watch Time?

What is total watch time?

Which date ranges can I select when viewing my data in the Analytics Dashboard?

Where can I view my Moment Interactions?

What are Moment Interactions?

Where can I view my Engagement percentage?

What counts as a Moment Interaction?

What are content views?

Where can I find Content Views for my Moments?

How are Video Views calculated?

Where can I find the Hovr Clickthrough Rate?

What is the Hovr Clickthrough Rate?

Where can I find Total Hovr Conversion Clicks?

What is a Direct Hovr Conversion?

What is an Indirect Hovr Conversion?

Which interactions are counted in the Influenced Revenue calculations?

What are the Website Conversion Buttons Hovr tracks for Indirect Clicks?

Where is the easiest place to find a snapshot of my Moment performance?

How can I review my best performing or worst performing Moments?

How can I organize my Moments in the Dashboard?

Is there a way to export analytics?

How can I view all Moments straight from the Analytics Dashboard?

How can I view my Pathway performance?

How can I add Saved Analytics Views?

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Moments Library

How is the Moments Library organized?

How can I view Moment clicks broken down by Primary vs. Secondary CTA?

How can I add a Page that is not listed to my Moments Library?

How can I organize my Moments Library to reflect a specific date range?

How can I find the video watch time?

How can I edit my Moments from the Moments Library?

What is an impression?

Where can I view my Moment impressions?

How can I see the impressions from greatest to smallest?

What is a Moment "State"?

How can I view my Moment's State?

What are the four Moment states?

How can I schedule a Moment from within the Moments Library?

How can I make a Moment begin at a specific time from the moments library?

How can I make a Moment expire at a specific time from the Moments Library?

How can I hide a Moment from the Moments Library?

What is engagement?

Where can I view my Moment Engagement?

How can I see the Engagement of my Moments from greatest to smallest?

What is style?

How can I view the style of a specific Moment?

How can I change the style of a Moment from the Moments Library?

How can I change a Moment’s animation from the Moments Library?

What is content?

How can I trim or swap content in the Moments Library?

What is Average CTR?

How can I see the CTR from greatest to smallest?

How can I change my CTAs from the Moments Library?

What is a primary CTA?

What is a secondary CTA?

What is an animation?

How can I view animations?

Where can I see what date a Moment was dropped?

How can I view the stats for a specific Moment?

How can I view past versions and version performance of a Moment?

How can I revert to a previous version of a Moment?

How can I delete a Moment?

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Content Library

How can I build a Pathway?

How can I edit an existing Pathway?

How can I add a Youtube video to my Content Library with an embed code?

How can I suppress the audio from my video?

How can I bulk upload content to my Content Library?

What is the purpose of adding a Tag when uploading content?

How can I add new content to my Content Library?

How can I add a video from Instagram via SnapInsta?

How can I add a video from Tiktok via SnapTik?

How can I add a Vimeo video to my Content Library?

How can I add a 3D Tour to my Content Library?

How can I trim a video in my Content Library?

How can I change the title of a piece of content?

How can I add or edit Calls to Action for an existing piece of content?

How can I add subtitles to my content?

How can I filter by Tags within my Content Library?

How can I view the videos in my Content Library in a list view?

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Submitted Content

How can I download the QR code or copy the link for Submitted Content?

How can I add custom Tags for Submitted Content?

How can I remove a custom Tag from my Tags Library?

How can I archive Submitted Content that I do not want to use?

How can I export the email addresses of guests who have submitted content?

How long will my Archived pieces of submitted content remain in Hovr?

Does Submitted Content get added to my Content Library automatically?

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Settings

How can I add Tags to my Tag Library?

How can I add my Google Tag ID to my Hovr account?

Where can I find my Hovr code snippet?

Where can I find documentation for installing my Hovr code snippet?

Where can I find the Hovr code snippet for a Wordpress site?

Where do I install my Hovr code snippet?

What does it mean to "Meter Hovr"?

How can I change my company's logo within the Brand Kit?

How can I add my brand's hex colors to my Brand Kit?

How can I add a custom font to my Brand Kit?

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Support Options

Where can I go for additional Hovr support?

How can I send my feedback to Hovr?

What can I do if the answer to my question is not in the FAQ section?

How can I submit a product idea or feature request to the Hovr team?

Where can I get help with a technical issue?

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